Case 15-The Cedars
The Cedars is a high-class seaside hotel
It has a popularity for rendering deluxe places to stay and remarkable service The majority of the employees resided close by and been appointed after WWII The employees believed well cared for and devotion to the corporation was high Turnover has been historically low especially when compared to industry averages In the last a long period many long-time employees have begun to retire The labor pool in town has diminished with people moving to larger metropolitan areas for job Retired employees have been changed by young people
These more youthful employees reside in surrounding areas and must travel a lot of miles The standard of service with the Cedars features deteriorated
The building itself and maintenance include still recently been well looked after The holiday resort is starting to lose long-time customers
The reputation is felt to become threatened
The GM offers met with his executive personnel
They believe the control devices are wearing down and organization personnel have to show more expert to low-level employees The senior workers feel the younger ones are lazy and irresponsible The newer employees believe they have good ideas and no one listens to these people The GM was hired 9 weeks ago to switch the retired manager The owners wished the new director would convert the situation around They have noticed little evidence of good improvements
The owners plan to talk with the GENERAL MOTORS and his personnel to get the resort back in very good standing
The resort can be experiencing deficiencies in knowledge intended for the hotel.
The resort should set up a detailed explanation of the holiday resort
The younger employees will have a better understanding of the resort and the job The greater seasoned workers will admiration the younger staff more The overall manager will have a new perspective on his work
The resort will restore its popularity
The younger employees may not be too willing to learn
The older staff may be...